Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the software services and digital products provided by Sillevon (“the Company”), a company legally incorporated under the laws of Colombia, registered under NIT *****, and based in Riohacha.

2. Acceptance of the Terms

By using our services, you (“the Client”) explicitly accept these Terms. If you do not agree with any part of these Terms, please do not use our services.

3. Services

3.1 Description

The Company develops and provides software solutions, including but not limited to:

  • Custom software development
  • Technology consulting services
  • Software maintenance and support
  • Software product licensing

3.2 Delivery

Delivery timelines will be established through a written agreement between the parties. The Company commits to meeting the agreed schedules, except in cases of force majeure.

4. Intellectual Property

All source code, documentation, and products developed by the Company are protected by Colombian copyright laws and applicable international treaties.

4.2 Licensing

The Company grants the Client a non-exclusive, non-transferable license to use the developed software according to the specific terms agreed upon in the service contract.

5. Confidentiality

5.1 Confidential Information

Both parties agree to keep confidential all technical, commercial, and organizational information shared during the provision of services.

5.2 Duration

Confidentiality obligations will remain in force for five (5) years after the termination of the services.

6. Personal Data Protection

6.1 Data Processing

The Company complies with Colombia’s Law 1581 of 2012 on Personal Data Protection and its implementing regulations.

6.2 Purpose

The personal data collected will be used exclusively for:

  • Providing contracted services
  • Communications related to the services
  • Billing and collection
  • Improving our services

7. Limitation of Liability

7.1 Scope

The maximum liability of the Company for any claim will not exceed the total amount paid by the Client for the specific services that gave rise to the claim.

7.2 Exclusions

The Company will not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of data not directly attributable to gross negligence

8. Termination

8.1 Grounds

The contract may be terminated for:

  • Mutual agreement
  • Material breach of these Terms
  • Insolvency of either party
  • Force majeure extending beyond 90 days

8.2 Effects

Upon termination, the Client must:

  • Stop using the services
  • Pay any outstanding amounts
  • Return or destroy all confidential information

9. Governing Law and Jurisdiction

9.1 Governing Law

These Terms are governed by the laws of the Republic of Colombia.

9.2 Dispute Resolution

Any dispute will be resolved through:

  1. Direct negotiation
  2. Mediation before the Chamber of Commerce
  3. Arbitration under the rules of the Chamber of Commerce Arbitration and Conciliation Center

10. Modifications

The Company reserves the right to modify these Terms at any time, notifying the Client 30 days in advance.

11. Contact

For any inquiry related to these Terms, contact:

Last updated: February 13, 2025